At Custom Web Tools ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

Name and email address
Billing information and payment details (processed securely via Stripe)
Company name and business information
Account credentials

Usage Data

We automatically collect certain information when you use our tools:

Tool usage statistics and frequency
IP address and browser type
Device information and operating system
Pages visited and features used
Date and time of access

Calculation Data

When you use our logistics tools, we may temporarily process data you input (such as addresses, weights, dimensions) to provide calculations. This data is processed in real-time and is not permanently stored unless you explicitly save it to your account history.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze usage trends to improve our tools
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist in operating our services (e.g., Stripe for payment processing, email service providers)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection: To protect the rights, property, or safety of Custom Web Tools, our users, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for all data transmission
Secure password hashing
Regular security audits and updates
Limited access to personal information by employees
PCI-compliant payment processing through Stripe

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Data Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@customwebtools.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our